It plugs into your Shopify store and makes the call on each return the moment a customer asks, like your best person would, but on every single one. Not another dashboard your team has to run.
Every return gets the outcome that's right for your margin and your customer. A return doesn't automatically mean a refund.
Your customer gets a fast, branded answer and clear next steps. Your team gets their day back.
Freight, handling, markdown, and fraud are all weighed before a label exists, not after the box is on a truck.
Returns software decides after the box is already on a truck. Peg decides at the moment of the request, when a label, freight, and handling are all still avoidable.
When a partial credit, a replacement part, or keeping the item beats a round trip, Peg offers it on the spot.
Exchanges and store credit keep revenue you were about to hand back.
When an item does come back, Peg routes it to the path that recovers the most value.
Peg reads your orders, products, and return policy.
Full control over how Peg handles your products, built around your store's return policy.
Your customer gets a fast answer. You get the margin back, and the reasons things come back.