App Terms of Use

You must be at least 18 years old, or the age of majority where you live, to use the App. You agree to provide accurate information, keep your login credentials secure, and are responsible for activity on your account. Tell us promptly at support@peg.com if you believe your account has been compromised.

The App lets you start and track returns for purchases from participating retailers, receive return decisions (such as a refund, store credit, or keeping the item), arrange hand-off of returned items, and browse, bid on, or buy items offered through Peg's marketplace and auctions.

Return eligibility, refund amounts, and timing are set by the retailer you bought from and its return policy. Peg acts on the retailer's behalf in processing your return; your purchase contract remains with that retailer.

When you bid on or buy an item through the App, you agree to pay the stated price plus any applicable fees, taxes, and shipping shown before you confirm. A winning bid is a binding commitment to buy. Items may be pre-owned or returned goods and are sold as described in the listing. Additional rules shown in the App for auctions form part of these Terms.

Payments are handled by third-party payment providers; Peg does not store your full card details.

You agree not to: submit false or fraudulent return requests; misrepresent the condition of items; interfere with or attempt to gain unauthorized access to the App or its systems; reverse engineer, copy, or resell the App except where law allows; use bots or scraping tools; or use the App in violation of any law. We may suspend or close accounts that break these rules.

Some features use your device's location, camera, or notifications (for example, to photograph an item or coordinate a hand-off). You can control these permissions in your device settings; some features may not work if they are turned off. How we handle this data is described in our Privacy Policy.

Subject to these Terms, Peg grants you a limited, non-exclusive, non-transferable, revocable license to download and use the App on devices you own or control, for your personal, non-commercial use. Peg and its licensors keep all rights, title, and interest in the App, including its software, design, and trademarks.

You keep ownership of photos, messages, and other content you submit. You grant Peg a worldwide, royalty-free license to use that content as needed to operate the App, process returns, list items, prevent fraud, and improve our services.

We may update, change, or discontinue features of the App at any time. Some updates may be required to keep using the App. We do not guarantee the App will always be available or error-free.

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, PEG DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE FULLEST EXTENT PERMITTED BY LAW, PEG WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS OR DATA. PEG'S TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE APP WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID PEG IN THE 12 MONTHS BEFORE THE CLAIM OR US $100. Some jurisdictions do not allow these limits, so they may not apply to you.

You may stop using the App and delete your account at any time from the App or by emailing support@peg.com. We may suspend or end your access if you violate these Terms or where needed for legal, security, or fraud reasons. Sections that by their nature should survive termination will survive.

If you downloaded the App from the Apple App Store: these Terms are between you and Peg only, not Apple, and Peg (not Apple) is solely responsible for the App and its content. Your license is limited to use on Apple-branded products you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions.

Apple has no obligation to provide maintenance or support for the App. If the App fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any); to the maximum extent permitted by law, Apple has no other warranty obligation for the App.

Peg, not Apple, is responsible for addressing any claims by you or a third party relating to the App, including product liability claims, claims that the App fails to meet legal or regulatory requirements, consumer protection or privacy claims, and claims that the App infringes a third party's intellectual property rights.

You represent that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and you are not on any U.S. Government list of prohibited or restricted parties.

Apple and its subsidiaries are third-party beneficiaries of these Terms and, once you accept them, Apple may enforce these Terms against you as a third-party beneficiary.

If you downloaded the App from Google Play, you also agree to the Google Play Terms of Service. These Terms are between you and Peg only, not Google, and Peg is solely responsible for the App. If these Terms conflict with the Google Play Terms of Service regarding your use of Google Play, the Google Play terms control for that conflict.

These Terms are governed by the laws of the State of Nebraska, without regard to conflict-of-law rules. Except for small-claims matters, disputes will be resolved in the state or federal courts located in Douglas County, Nebraska, and you consent to their jurisdiction. Nothing here limits rights you have under the mandatory consumer laws of the place you live.

We may update these Terms from time to time. If we make material changes, we will notify you in the App or by email. Continuing to use the App after changes take effect means you accept the updated Terms.

Questions or complaints: support@peg.com, or Peg.com LLC, 120 Regency Parkway, Suite 115, Omaha, Nebraska 68114.